Frequently Asked Questions

How to make a purchase?

Purchasing from our online shop is easy: choose your favorite product, select the size and color, then add it to your cart. Proceed to checkout by entering the required information and choosing one of our secure payment methods.

If you need assistance during the order: you can contact us by email at servizioclienti@gipys.it or through our WhatsApp customer service.

How can I make a return or exchange?

For all information on procedures, times and conditions for returns or exchanges, visit our page Returns , where you will find a detailed guide on how to request a return or exchange a size/color.

Can I choose the delivery time?

It's not possible to select a delivery time during checkout. The day and time slot depend on the couriers responsible for shipping.

Once your package has been shipped, you will receive tracking information via email so you can monitor every stage of delivery in real time.

Can I cancel my order?

If your order hasn't been shipped yet, you can cancel it as soon as possible by contacting us via email at servizioclienti@gipys.it or via WhatsApp (Monday to Friday, 9:00 am to 7:00 pm).

If the order is already "shipped," you can no longer cancel it. In this case, we recommend refusing delivery to avoid any additional costs related to returning the package.

How much does shipping cost?

Shipping is free throughout Italy for orders over €99.90.
For smaller amounts, the cost is €5.99 excluding any additional charges.

How long does it take for my order to be processed?

The order is delivered to the customer approximately 3-5 working days after dispatch, barring any delays by the courier (processing times are not included; shipping usually occurs within 1-2 working days from order confirmation).
Delivery usually takes place via GLS courier or other available couriers.
We'll keep you updated via email every step of the way, from preparation to shipping and delivery.

In the event of defects or stock errors, we reserve the right to cancel the order, which will be refunded according to the established terms.

What types of payment are accepted?

Payments made by credit card, prepaid card, and PayPal are accepted.

At checkout, you can also choose to pay in convenient installments via Scalapay or Klarna, if available at the time of ordering, at no additional cost. (Subject to payment approval by the supplier)
Cash on delivery is also available, with a supplement of €6.99.

How can I find out about current promotions and offers?

To receive up-to-date information on promotions, discounts, and special offers, the easiest way is to sign up for our newsletter directly from the homepage.

We publish all current promotions on our website and social media channels, while some initiatives are reserved exclusively for members: when available, you'll receive personalized discount codes, previews, and special benefits.

How can I get more information about product specifications?

If available, you will find a detailed description in the product sheet with all the useful information on the materials and characteristics of the product.

If you need clarification or would like more details, you can contact us by email at servizioclienti@gipys.it
or write to us on WhatsApp.

Can the color of the items vary from the photo on the website?

The images on the website are intended to display the product as accurately as possible, but may differ slightly from the actual color. The photos are taken in the studio, with controlled lighting, by our team or by the suppliers themselves.

Color rendering may vary depending on the device used (smartphone, computer or tablet) and the screen settings, as well as the lighting conditions in which the images are viewed.